Reputation
Review requests, response guidance, and reputation signals that make local proof easier.
Turn happy customers into visible proof and catch reputation risk early.
Trust layer
Reviews
Supports local proof and SEO conversion.
Posting
Manual
AI drafts responses, humans approve.
Customer view
Simple
Score, requests, and next action.
Production-safe model
AI may draft, recommend, summarize, and prepare. Sensitive sending, publishing, bidding, ads, payment changes, and political content stay behind approval.
What It Does
Simple customer outcome, connected operating layer.
Supports review request campaigns, Google review links, monitoring placeholders, AI-suggested responses, low-rating alerts, scorecards, and admin visibility by client.
Customer promise
HomeReach helps good work become visible online.
Preserved Systems
Review engine
Admin reviews dashboard
Sales lead rating and review counts
Customer dashboard
Enhancements
Connect review requests to postcard follow-up and customer success
Surface reputation as a simple customer metric rather than an internal workflow
Use AI for suggested responses only, with approval before posting
Execution Actions
Send review request
Draft response
Flag low rating
Show reputation score
Suggest testimonial
Tracked Events
review_request_sent
review_link_clicked
review_detected
low_rating_alert
response_drafted
Best for
Local businesses that rely on trust, repeat customers, and Google review visibility.
Operating source
Protected HomeReach command center
Advanced controls, approvals, payments, and fulfillment actions stay inside protected operator workflows.
Next action
Improve My ReviewsPublic visitors move into the appropriate intake, waitlist, or campaign request flow instead of protected account screens.
AI role
Useful assistance without unsafe autonomy.
Reputation Agent
Client Success Agent
Follow-Up Agent
Approval gates
human review
manual send
publish approval
Integration notes
- Google Business Profile read/write integration is still a placeholder unless connected.
Connected services